Refunds & cancellations

Cancellation & Refund Policy

Last updated: September 2026 · Dream On Travel

We understand that cancelling a trip after months of planning and anticipation can be disappointing. This is why we have a beautiful initiative by Dream On Travel.

1. DOT's Travel Flexi

When things do not go as per plan, Travel Flexi by Dream On Travel is right back at you, helping you tackle last-minute changes — emergencies, work calls, or any reason at all — without any hassle. With Travel Flexi, enjoy the flexibility to modify travel plans with ease. Please note that convenience charges apply to all cancellations and rescheduling requests.

The booking amount is non-refundable across every bracket below. The percentages refer to the total trip amount. If you have purchased FlexiPlus, the window in Section 6 supersedes these brackets for as long as it runs.

2. Rescheduling policy

Trip type	Rescheduling window
Short Trips	Free rescheduling up to 30 days before the trip 30–16 days before: 85% of the total trip amount carries to the new trip; 15% is deducted as a rescheduling fee. 15–11 days before: 80% carries over; 20% is deducted as a rescheduling fee. 10–0 days before: no rescheduling is possible, and the amount is not refunded.
Long Trips	Free rescheduling up to 60 days before the trip 59–31 days before: 85% of the total trip amount carries to the new trip; 15% is deducted as a rescheduling fee. 30–0 days before: no rescheduling is possible, and the amount is not refunded.
Short International Trips	Free rescheduling up to 75 days before the trip 75–55 days before: a 15% rescheduling fee applies. 54–40 days before: a 30% rescheduling fee applies. 39–0 days before: no rescheduling is possible, and the amount is not refunded.
Long International Trips	Free rescheduling up to 90 days before the trip 89–61 days before: a 15% rescheduling fee applies. 60–40 days before: a 25% rescheduling fee applies. 39–0 days before: no rescheduling is possible, and the amount is not refunded.

Notes on rescheduling

Rescheduling can be done only one time, for an upcoming trip.
If the traveller is unable to join the rescheduled trip, it is treated as a cancellation and the amount is not refunded.
The rescheduling option must be confirmed by the traveller within 48 hours; otherwise the rescheduling will not be applicable.
If the traveller has not chosen the alternate trip within 90 days of choosing to reschedule, it is treated as a cancellation. The amount is valid for 3 months only.
5% GST is applied to the total rescheduling fee.
A rescheduled trip cannot be transferred to another person.

3. Cancellation policy — domestic trips

Trip type	Cancellation window
Short Trips	Free cancellation up to 30 days before the trip 30–16 days before: 70% of the total trip amount is refunded; a 30% cancellation charge applies. 15–11 days before: 60% is refunded; a 40% cancellation charge applies. 10–1 days before: no refund — the cancellation fee is 100%. All transport and accommodation is paid for in full 10 days before the trip, so there is nothing left to return by then.
Long Trips (Domestic)	Free cancellation up to 75 days before the trip 74–40 days before: 70% of the total trip amount is refunded; a 30% cancellation charge applies. 39–25 days before: 60% is refunded; a 40% cancellation charge applies. 24–0 days before: no refund — the cancellation fee is 100%. All transport and accommodation is paid for in full 25 days before the trip, so there is nothing left to return by then.

Trip type

Cancellation window

Short Trips

Free cancellation up to 30 days before the trip

30–16 days before: 70% of the total trip amount is refunded; a 30% cancellation charge applies.
15–11 days before: 60% is refunded; a 40% cancellation charge applies.
10–1 days before: no refund — the cancellation fee is 100%. All transport and accommodation is paid for in full 10 days before the trip, so there is nothing left to return by then.

Long Trips (Domestic)

Free cancellation up to 75 days before the trip

74–40 days before: 70% of the total trip amount is refunded; a 30% cancellation charge applies.
39–25 days before: 60% is refunded; a 40% cancellation charge applies.
24–0 days before: no refund — the cancellation fee is 100%. All transport and accommodation is paid for in full 25 days before the trip, so there is nothing left to return by then.

4. Cancellation policy — international trips

Any amount paid towards the confirmation of an international trip — including, but not limited to, the booking amount and subsequent instalments — is non-refundable.

This includes cancellations arising from visa delays or rejections. Please refer to “Visa, Flights and Travel Documentation” in our Terms & Conditions for details.

Notes on cancellation

The cancellation policy is fixed and non-negotiable.
5% GST is applied to the total cancellation fee.
If you have opted for cancellation, you have 24 hours to change it to a reschedule. After those 24 hours the decision cannot be changed, and it is treated as a cancellation only.

5. How to cancel or reschedule

WhatsApp us at +91 86104 44353 with your booking details and the reason for cancellation.
Booking details means your name, the trip, the date, and the number of travellers.
The cancellation and rescheduling policy applies from the date of your WhatsApp message.
No cancellations by phone — WhatsApp only.
After your cancellation you will receive official confirmation from us on WhatsApp and email, along with the date you can expect the refund, if any.

6. DOT's FlexiPlus — when plans take a turn

Dream On Travel has curated FlexiPlus just for you, because plans can always change. With FlexiPlus you get an extended cancellation or rescheduling window — more time to make changes to your trip, with reduced or no usual change charges, as per the plan terms.

FlexiPlus windows override the standard brackets above for as long as the FlexiPlus window runs. Once the FlexiPlus deadline has passed, the standard policy tiers applicable at that point apply to any further changes.

Trip type	What FlexiPlus Pro adds
Short Trips	up to 23 additional days extended cancellation window
Long Trips	up to 45 additional days extended cancellation window
Short International Trips	up to 30 additional days extended rescheduling window
Long International Trips	up to 45 additional days extended rescheduling window

FlexiPlus offerings and pricing may vary by trip. Please refer to the payment policy of your selected trip to see the applicable FlexiPlus plans and avail the corresponding benefits.

7. Trips announced or booked at short notice

If a trip is announced less than 60 days (or 30 days) before departure, the standard rescheduling and cancellation policy applies from the announcement date. Free rescheduling does not apply in that case, and no alterations or exceptions will be made.
If you book a trip when there are fewer than 60/30 days until departure, the standard rescheduling and cancellation policy applies from the booking date. Free rescheduling does not apply in that case, and no alterations or exceptions will be made.
The cancellation fee may vary depending on travel dates, destination and season. Please check with your sales executive.

8. If we cancel a trip

Low participation

We need a minimum of 9 travellers to run a trip. If a departure does not reach that, we will do one of the following:

Shift the trip to a different date; or
Offer alternate trips starting on the same or different dates, with free rescheduling — or move the amount to a Dream On Travel coupon, redeemable within 3 months; or
Issue a full refund, excluding any train or bus tickets already booked, which remain subject to the respective operator's cancellation policy.

Force majeure

In the event of force majeure — including but not limited to natural disasters, pandemics, government-imposed restrictions, civil unrest, or transport strikes — that renders the trip impossible or unsafe to undertake, Dream On Travel reserves the right to revise trip charges, pricing, or the itinerary as necessary.

If such circumstances result in trip cancellation, the amount paid is non-refundable.
Third-party bookings (train, bus, or flight tickets) already confirmed remain non-refundable through Dream On Travel and are subject to the respective operator's cancellation policy.