Terms & Conditions

Thank you for choosing Dream On Travel. These Terms & Conditions govern your use of our services (collectively, the “Services”). By accessing or using our Services, you agree to abide by these Terms.

1. Who you are contracting with

This website at https://dreamontravel.in is owned and operated by Dream On Travel, a partnership registered in Coimbatore, Tamil Nadu, India, trading as Dream On Travel(“DOT”, “we”, “us”, “our”). By accessing this website or booking any of our group travel experiences, you agree to be bound by these Terms & Conditions. Please read them carefully before making any payment.

2. What we sell

Dream On Travel is a tour operator. We design and operate curated group travel experiences— multi-day trips within India and overseas, sold to individual travellers who join a shared departure. A single booking buys a seat on a specific dated departure and the inclusions listed on that trip's page: accommodation, ground transport, listed activities, listed meals and an accompanying trip lead.

We are not an airline, a hotel, or a ticketing agent. We do not sell standalone flight or hotel reservations. Where an itinerary includes flights, they are arranged as part of the package through licensed third parties.

3. Age restrictions

Travellers must be at least 18 years of age to book and travel solo on a Dream On Travel trip. Minors travelling with a parent or legal guardian may be permitted at Dream On Travel's discretion, subject to prior approval and any additional terms communicated at the time of booking.

4. Pending payment policy

The booking amount is non-refundable.

The remaining balance must be paid as per the applicable Payment Schedule for your trip. If the full amount is not paid by the specified due date, or if we are unable to reach the traveller, this may result in cancellation of the booking and loss of the advance payment.

5. Payment schedule

A booking amount is required at the time of booking to confirm your slot. This amount is non-refundable, as detailed under the Pending Payment Policy above. The remaining balance is collected as per the payment schedule of the particular trip booked.

All payments must be cleared in full prior to the commencement of the trip or process. Failure to do so may render the participant liable to legal consequences and/or other actions deemed necessary by Dream On Travel.

In the event that payment is not received by the specified due date, the participant shall be liable to pay interest on the outstanding amount at a rate to be determined by Dream On Travel, in addition to any other action deemed necessary.

6. Taxes (GST & TCS)

All trip prices are subject to applicable Goods and Services Tax (GST) as per prevailing government rates. For international trips, Tax Collected at Source (TCS) will additionally be collected from travellers in accordance with applicable Indian tax regulations. TCS collected may be claimed as credit by the traveller at the time of filing their income tax return, subject to applicable rules. Dream On Travel reserves the right to revise the applicable GST or TCS rate in line with any change in government regulations, without prior notice. See Pricing Details for how these appear on your booking.

7. Payment acknowledgement

Any confirmation of payment received by Dream On Travel — whether communicated via WhatsApp, phone call, or any other informal channel — constitutes only a provisional acknowledgement and does not guarantee that the payment has been successfully realised or credited. Should it later be discovered, through bank statements or account reconciliation, that a payment was not actually received, was reversed, or was fraudulent, any such prior acknowledgement shall be considered void. In such cases, regardless of when the discrepancy is discovered, Dream On Travel reserves the right to reclaim the amount owed, initiate legal proceedings, or take any other action deemed necessary.

If such a discrepancy is discovered prior to the trip, Dream On Travel additionally reserves the right to withhold any part payment already made and restrict the traveller from participating in the trip.

8. Payment processing

This website does not currently take payment online. Booking a seat records your request and holds it; a member of our team then contacts you to confirm the trip and arrange payment by UPI, bank transfer or cash. No card, UPI or bank credentials are ever entered on this site, and we do not ask for them by email.

When online payment is introduced, it will be handled by a payment aggregator authorised by the Reserve Bank of India on PCI-DSS compliant infrastructure, and these Terms will be updated before it goes live. Dream On Travel will not store card or banking credentials at any point.

9. Post-booking process

1. Once your slot is booked and payment is received, you will receive a confirmation invoice via email.
2. We'll also create a WhatsApp group closer to the trip date for easy communication.
3. If needed, Dream On Travel can assist with booking transportation to the starting point of your trip (not included in the package). We'll reach out via WhatsApp for this.
4. An advance payment may be collected for the transportation booking — refunds for which depend on the respective operator's policy. Dream On Travel does not charge any additional fee for facilitating this booking.

10. Identity & address proof

We will collect a soft copy of your ID and address proof (Aadhaar, PAN card, driving licence, or any equivalent proof) after your booking. This will be done through WhatsApp from our official Dream On Travel number — +91 86104 44353. This is purely to ensure your safety and security. How we store and handle these documents is described in our Privacy Policy.

11. Getting to the trip

• Transportation to reach the starting point of our trip — bus, train, flight and all other modes of transport — is not included in our package charges.
• Dream On Travel will assist you with booking such transportation but will not bear the associated costs.
• Any third-party bookings (train, bus, or flight tickets) confirmed on the traveller's behalf are non-refundable through Dream On Travel and remain subject to the respective operator's cancellation policy.

12. Cancellation, refunds & force majeure

Our Cancellation & Refund Policy sets out the full schedule of refunds for traveller-initiated cancellations and for trips cancelled by DOT, including the treatment of force majeure events. It forms part of these Terms.

The booking/advance amount is non-refundable under all circumstances, including force majeure events.

Where a refund is applicable as per the Cancellation Policy, Dream On Travel will process the refund within 7–10 business daysfrom the date of confirmation. The exact timeline may vary depending on the traveller's bank or payment provider.

13. Replacement of travellers

• If unwell, you may find a replacement.
• The general DOT package will be transferred to the replacement traveller.
• The replacement does not apply to flight or train transport already booked — transportation seats are non-transferable.

14. Medical fitness declaration

Travellers are required to confirm that they are medically fit to undertake the specific trip they are booking, particularly for treks and adventure-based itineraries. Travellers with pre-existing medical conditions (including but not limited to cardiac conditions, respiratory issues, or mobility limitations) must disclose the same to Dream On Travel prior to booking, so that suitability for the trip can be appropriately assessed. Dream On Travel reserves the right to deny participation if a disclosed condition poses a safety risk to the traveller or the group.

If a traveller fails to disclose a pre-existing medical condition and subsequently experiences a health issue, injury, or complication during the trip that is connected to the undisclosed condition, Dream On Travel shall not be held liable or responsible for the same, and this shall not be construed as negligence on the part of Dream On Travel.

15. Travel insurance

Dream On Travel does not include travel insurance in its trip packages. Arranging adequate travel and/or medical insurance is entirely the traveller's own responsibility and choice, and we encourage every traveller to sort this out before the trip.

Should an incident occur that would typically be covered by insurance — such as a medical emergency, trip interruption, or loss of belongings — Dream On Travel shall not be liable to provide any compensation or reimbursement. Such matters fall outside the scope of our services and remain the responsibility of the traveller and their insurance provider, where applicable.

Where requested, Dream On Travel may assist travellers in availing insurance coverage through a trusted third-party provider. This is a facilitation service only; Dream On Travel does not underwrite or issue the insurance itself and shall not be liable for its terms, coverage, or claim outcomes.

16. Visa, flights and travel documentation

Dream On Travel facilitates visa assistance for travellers through a trusted third-party visa processing partner with extensive experience and a strong success rate. This is a facilitation service only, similar to how we assist travellers with specialised arrangements such as flight bookings — Dream On Travel helps coordinate access to the right process and reliable service providers, but does not deliver the service itself and is not liable for its outcome. Obtaining the correct visa for their destination ultimately remains the traveller's responsibility.

Visa issuance remains at the sole discretion of the relevant embassy or consulate, and Dream On Travel does not guarantee approval. In the event of a visa delay, rejection, or unsuccessful outcome:

• Charges paid towards the visa process are non-refundable.
• Any other expenses incurred, such as flight bookings, will be governed by the respective operator's cancellation policy.
• As per our Cancellation Policy, the trip amount paid will remain non-refundable.

Dream On Travel may also assist travellers with flight bookings for their trip. However, this is a facilitation service only, and flight arrangements remain subject to the respective airline's policies. In the event of any changes, delays, or cancellations to a flight, Dream On Travel will assist travellers wherever possible, but this does not form Dream On Travel's sole responsibility, and any resulting costs or consequences will be borne by the traveller as per the airline's terms.

Please ensure your passport is valid for at least 6 months from your intended date of return, and that you carry any required vaccination certificates or health documents for entry. Travellers unable to board or enter a country due to incomplete or invalid documentation will not be entitled to a refund, and Dream On Travel will not be liable for any resulting loss or disruption to the trip.

17. Third-party services

Certain services included in your trip — such as accommodation, transportation, and activity providers — are operated by independent third-party vendors. While Dream On Travel carefully selects its partners, any harm, loss, delay, or added expense arising from their acts, omissions, or negligence is a matter between the traveller and that vendor, and does not extend to Dream On Travel's liability. Disputes or claims relating to such services will be addressed in coordination with the respective vendor, subject to their own terms and policies.

18. Optional activities & add-ons

Dream On Travel may assist travellers in booking optional activities that are not included as part of the trip package, as a convenience. While Dream On Travel carefully selects the providers it works with, these activities are operated entirely by independent third-party providers, and Dream On Travel is not responsible for their pricing, availability, safety standards, cancellation policies, or any incident or loss arising during the activity. Participation in such optional activities is entirely at the traveller's own discretion.

19. Itinerary, pricing & other things to note

• No show up, no refund.
• No refunds shall be made towards any inclusion(s) not availed by the client.
• Travellers must take care of their luggage and belongings. The management shall not be accountable for missing items along the trip.
• The accommodation and transportation will be the same as the images, but in case of emergency there may be a change to equivalently appealing accommodation and transportation.
• Numerous factors, such as weather and road conditions, may cause alterations to the itinerary. We reserve the right to make necessary changes in the schedule in the interest of safety, comfort, and general well-being.
• Trip charges are subject to change in the event of significant fluctuation in currency exchange rates (including but not limited to USD), and any resulting price adjustments will be communicated to participants at the earliest opportunity.

20. Prohibited items & substances

DOT trips are built around community, safety, and shared experiences — so a few ground rules help keep that intact. The possession or use of illegal drugs or narcotics is strictly prohibited on all Dream On Travel trips, without exception.

Alcohol consumption is not permitted by default. Any exception to this policy will be made at Dream On Travel's discretion, depending on the specific trip, destination, and applicable local laws. Where alcohol is permitted for a particular trip, travellers are expected to follow the specific guidelines shared for that trip. Dream On Travel follows a strict no-smoking policy across all trips, particularly in vehicles, accommodations, indoor spaces, and other enclosed or shared areas where other travellers may be present.

Any traveller found violating this policy may face action under our Code of Conduct, including removal from the trip without a refund.

21. Code of conduct

Dream On Travel reserves the right to take necessary action, including removal from the trip without refund, against any participant found engaging in misbehaviour, misconduct, or any act that disrupts the safety, comfort, or experience of fellow travellers or staff.

Dream On Travel is a travel community, and we work like a community, serving the needs of travellers with utmost empathy and care. We value a respectful and positive community. DOT reserves the right to refuse service to anyone who does not adhere to our community guidelines or engages in misconduct.

22. Photography & media consent

By participating in a trip organised by Dream On Travel, travellers agree that they may be photographed and/or filmed during the trip. Please refer to our Privacy Policyfor details on how such content — along with traveller testimonials — may be used. If you'd prefer not to be featured, please tell your trip lead at the start of the trip.

23. Liability

Dream On Travel acts as a coordinator of accommodations, transport, and activities through third-party providers. While we choose providers carefully, we are not liable for personal loss, injury, illness, theft of belongings, or delays caused by third parties or circumstances outside our control.

24. Your account & acceptable use

You are responsible for keeping your account credentials confidential and for all bookings made through your account. You agree not to use this website to submit false traveller details, to make bookings you do not intend to honour, to attempt to access another traveller's booking, or to interfere with the operation of the site. We may suspend or close an account used this way.

25. Intellectual property

All content on this website — including the DOT brand, photos, itineraries, written content, logos and design — is the intellectual property of Dream On Travel and may not be reproduced or used without written permission.

26. Privacy

Personal data you give us is handled as described in our Privacy Policy, which also forms part of these Terms.

27. Amendment clause

Dream On Travel reserves the right to amend, update, or modify these Terms & Conditions at any time. Changes will apply to new bookings made after the date of such amendment. Bookings confirmed prior to an amendment will continue to be governed by the terms in effect at the time of booking, unless otherwise communicated by Dream On Travel.

28. Severability

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue to remain in full force and effect.

29. Governing law & jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Coimbatore, Tamil Nadu.

30. Grievance / contact officer

For any complaints, grievances, or concerns regarding your trip or these Terms & Conditions, please contact us at +91 86104 44353, email hello@dreamontravel.in, or use the Contact Us page. We aim to acknowledge and address all concerns at the earliest opportunity.

By accessing or using our Services, you agree to abide by these Terms & Conditions, as well as any additional terms or policies that may apply to specific features of the Services. If you have any further queries, please contact us at +91 86104 44353 — we are here to help.

Happy travelling with DOT!