Shipping & Delivery Policy

Dream On Travel is a travel-experiences company. We curate and operate group trips. We do not sell or ship any physical merchandise as part of our regular service.

1. Digital communication

• Booking confirmations, itineraries, e-tickets, and trip updates are shared with you via email and/or WhatsApp, based on the contact details you provide at booking.
• Please make sure these are accurate and active so nothing gets missed.
• Booking confirmations are typically sent by email within 24–48 hours of payment.

If you have not received your confirmation email within 24 hours, please first check your spam or promotions folder. If it is still missing, write to our WhatsApp number +91 86104 44353 with your transaction reference and we'll resend it.

2. Physical shipping (if applicable)

In cases where physical documents need to reach you — such as your visa, processed and couriered by our trusted visa providers (as outlined in “Visa, Flights and Travel Documentation” in our Terms & Conditions), kits, or trip packs — shipping will be handled via reputed courier partners.

• We'll share tracking details with you as soon as they're available.
• Shipping charges, if any, will be informed in advance.
• Delivery timelines depend on your location and courier availability.
• Please double-check your delivery address with us before dispatch, and let us know right away if something doesn't arrive as expected — we're happy to follow up with our courier or visa provider on your behalf.
• In rare cases where a delay or loss is caused by the courier or provider agency and is genuinely outside our control, DOT will support you in resolving it but can't be held liable for the courier's error.

3. Acknowledgement

By booking a trip with Dream On Travel, you acknowledge and agree to the terms outlined in this Shipping & Delivery Policy. If you have any questions, we're always happy to help — just reach out to us at +91 86104 44353.